Now and Forever logo
Now and Forever logo


If you need help urgently

If you, or someone you care about, is in crisis call emergency services 000

If you think a child or young person is at risk of harm from abuse or neglect, contact the NSW Child Protection Helpline - 132 111

The helpline can be reached 24 hours a day, 7 days a week, state-wide call centre staffed by professionally qualified caseworkers to receive and screen all reports.

Kids Helpline

Toll free number: 1800 55 1800 (including from mobile phones)


NSW Domestic Violence Line

Call: 1800 656 463

If you or someone you know is experiencing domestic violence, you can ring the Domestic Violence Line, a state-wide free-call number available 24 hours, seven days a week.

Lifeline Australia

Call: 13 11 14 available 24/7 (for the cost of a local call)


Suicide Call Back Service

Call: 1 300 659 467 (cost of a local call)

You can also try contacting your doctor or mental health crisis service, or go to your local hospital emergency department or talk to someone you trust.


Kids Helpline

Kids Helpline is Australia's only free, private and confidential, phone counselling service specifically for young people aged between 5 and 25 available 24/7 for any reason.

The Kids Helpline team are also available to chat via email or WebChat.

Toll free number: 1 800 55 1800



Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services.

Call: 13 11 14 available 24/7 (for the cost of local call)


*Lifeline have an online chat service available nightly from 7pm to midnight (Sydney Time), 7 days a week.

NSW Domestic Violence Line

If you or someone you know is experiencing domestic violence, you can ring the Domestic Violence Line for help on 1800 656 463

The Domestic Violence Line is a statewide free-call number and is available 24 hours, seven days a week. The Domestic Violence Line makes referrals to women's refuges and explains what they are and what they do.

It also makes referrals to family support services, counselling, the police and courts, lawyers and hospitals. It helps with transport, emergency accommodation and other relevant support.

For the 24 hour Australia-wide Domestic Violence Line, call 1800 RESPECT.

Rape Crisis Service

NSW Rape Crisis is the 24/7 telephone and online crisis counselling service for anyone in NSW - men and women - who has experienced or is at risk of sexual assault and their non offending supporters. Counselling services for women who were sexually assaulted in childhood are also available from Women’s Health Centres across NSW. NSW Rape Crisis is committed to upholding the rights of all people to live in a socially just, equitable and non violent society.

Toll free number: 1800 424 017 (24 hours)



Link2home is the information and referral telephone service for people who are homeless or at risk of becoming homeless across NSW.

Link2home works in partnership with homelessness services across NSW and can refer you to services that can assist and support you.

The Link2home telephone service is available 24 hours a day, 7 days a week, every day of the year on 1800 152 152. This is a free call from a landline.

Toll free number: 1800 152 152 (24/7)

Youth Beyond Blue

Youth Beyond Blue is part of Beyond Blue, the national, independent, not-for-profit organisation working to address issues associated with depression, anxiety and related substance misuse disorders in Australia. If you are going through tough times, Youth Beyond Blue can help you find out what’s going on and what you can do about it.

  • You can call 1 300 22 4636 24 hours/7 days a week (cost of a local call)
  • Chat online from 3pm-12am 7 days a week
  • Email and receive a response in 24 hours
  • Beyond Blue also provides online forums 24 hours/7 days a week where you can share your experiences and learn ways to get better.

Call: 1 300 22 4636 24 (cost of a local call)




headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services. The following Information and services for young people, their families and friends as well as health professionals can be accessed through the headspace website:

  • headspace centres (there are currently 36 centres in NSW)
  • Online counselling service eheadspace,
  • Digital Work and Study Service
  • Postvention suicide support program
  • headspace School Support


Suicide Call Back Service

The Suicide Call Back Service is a free 24-hour seven-days-aweek, nationwide service that provides telephone and online counselling to people 15 years and over who fit one of the following categories:

  • People who are suicidal
  • People caring for someone who is suicidal
  • People bereaved by suicide
  • Health professionals supporting people affected by suicide. 

The Suicide Call Back Service is especially suited to people who are geographically or emotionally isolated.


Call: 1300 659 467 (cost of a local call) 24/7


ReachOut is Australia’s leading online mental health organisation for young people and their parents. Our practical support, tools and tips help young people get through anything from everyday issues to tough times – and the information we offer parents makes it easier for them to help their teenagers, too.

Domestic And Family Violence Counselling Service

Aims of the Service:

  • To provide confidential telephone and online, information, counselling and support 24 hours a day, 7 days a week.
  • To support people experiencing the impacts of sexual assault, domestic or family violence.
  • To provide information, advice and support to frontline workers, and family and friends, to help them to respond appropriately to sexual assault, domestic or family violence

Toll free number: 1800 737 732 24/7


Aboriginal Community Controlled Health Services

Please contact the Aboriginal Medical Service (AMS) in your area.


Gay And Lesbian Counselling Service

Counselling available 5.30pm-9:30pm

General: (02) 8594 9596 Freecall 1800 184 527

Lesbian Only: (02) 8594 9595 Freecall 1800 144 527


Young Carers NSW

The NSW Young Carer Program was developed to make a positive difference to the lives of young carers and their families. Young carers are children and young people, 25 years or under, who help to support a family member or friend who has a disability, mental illness, drug or alcohol dependency, chronic condition, terminal illness or who is frail. If you are a young carer, this is a free service that can support you! The Young Carer Team are available to listen, offer support or chat.


Toll free number: 1 800 242 636 (9am – 5pm, Monday – Friday)